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Grand Casino – Hinckley, MN
Review Highlights
“Really glad they didn’t get rid of the arcade and buffet otherwise we may not have stayed.” in 2 reviews
Location & Hours
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Amenities and More
About the Business
Business owner information
Come see all the great events we have going on this New Year’s!…
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Stayed overnight at hotel and found it fine as was clean and staff friendly at check-in. Buffett was closed as not open every day. We stayed on a Wednesday. Slots gave bonus plays, but paid poorly. I have found at other casinos also that slots are willing to award bonus play, but then you get a bunch of free plays and still win very little. Example 15 free spins and winning less than $3.00. I was betting $2:00, so they can give you all the bonus’s they want as long as they don’t pay anything. The only way to win is hit a jackpot, which in 30 years I have never hit!
It doesn’t matter much where you go to gamble, they empty your wallet quickly and send you on your way. What is frustrating is the lack of play time. One can easily drop $100-200 in an hour. The motto of all casinos is “Stop In Suckers, We Welcome Your Money”.
Machines are very tight. Not even bonus rounds to attempt you to feel like you’re going to win “something”. Sad since COVID.
We will never stay at Grand casino again. We will drive further to other casinos after last night. 50th birthday ruined by a server named Dawn who felt she needed to be that person and make other people feel less than her. I don’t know why a casino, or any business in the hospitality and entertainment industry for that matter would ever employ a person like that in 2022. To treat us less than and get away with it, is ridiculous. We have visited Grand Casino multiple times this year, never again after last night.
Stopped by since I was cabining near Hinckley. I was surprised to see how packed it was and how no one was practicing social distancing and I even saw a few people without their mask on. I stayed for 20 minutes before leaving.
What an absolute dump. The rooms are from a 1980s slasher film. The food is awful and the most importantly, the slot machines pay nothing. Our entire evening was a horrible experience. You are so much better off going to Mystic Lake. Why drive here to lose money when you can lose it closer to home. Grand Casino Hinckley wins the award for biggest Sh*thole casino.
Made our last trip ever. This casino consistently pays nothing. Another entire evening of miserable non existent slot play. Don’t waste your time her folks, this place sucks! The outdated dirty rooms and awful food put this place at the top of my sh*thole casino list.
Horrible casino. Slots pay nothing. Rooms are worn , might as well sleep in a dumpster. Food is terrible. Really nothing left of this once fun casino.
Wow, this casino is so tight. An entire evening of horrible slot play. So disappointed how this once favorite spot has fallen apart the last few years due to poor management. No reason to drive to this place when you can now get better slot play at Mystic or Treasure Island.
The food offerings are horrid and poor quality. I had to wait 25 minutes to get a breakfast sandwich and I was the only one in line.
Filthy rooms in need of updates. Stay away and go to Vegas if you want to have fun, you won’t have fun here!
Miserable night stay. No slot action, just constant losing all night long. Grand rewards wasn’t working on machines in the morning and they were out of coffee.
10/27/2020Previous review
What a horrible place. Stayed the night and had zero fun or action playing the slots throughout the entire evening. It was pure misery playing. It was like they don’t want you to come back, so I won’t. Much better play at Mystic Lake or Treasure Island.
Wow! Been there 3 now times since they reopened and stayed over night. The slot play has been non-existent. Just a miserable experience every time. No more, two less regulars for ya. As a side note, the Mille Lacs casino is even worse. Last time time we were there a casino attended I was chatting with said the chances of ever winning are slimmer than ever. We had went 3 days in a row while on vaction and had zero fun.
Played slots for 6 hours, no action or play. Apparently they tightened up the machines to account for the lack of players. Really disgusting to drive that far hoping for better play than Mystic Lake or Treasure Island and actually getting worse play. All of the Minnesota casinos seem to have the same philosophy that they will just take more from each player to make up for the lack of players. Anyhow, my advice is to stay away. They had horrible slot play before COVID-19 and know it appears to be much worse. I won’t be going back!
The casino was cute, the restaurant was cheap and had good food, and the staff in the casino and restaurant were friendly. That’s why I’m giving it a 2 instead of a 1.
However, the hotel SUCKED! I will never stay there again. My friend and I had reservations to check in at 4, right? Apparently that does not mean you can check in at 4. We had to wait over TWO HOURS before a room was available. I guess this is the norm there. What’s the point of having a reservation???? They said they would call when a room “was ready” WTF….never called. Had to go through a LONG line three times before we could get into our room, never did get a call. We just wanted to settle in and relax before we hit the casino. Terrible place to stay, seriously want my money back
Casino is garbage, and the hotel is worse. Musty smell of dead bodies through the vents. Dirty rooms! Told the front desk and they didn’t seem to care. Trashy place!
“Back by popular demand!” ….don’t believe that for a second y’all.
We made a stop at the Grand Casino on New Years Day for their lunch buffet and let’s just say, I don’t plan to come back. Yes, there were many selections. Yes, the staff were nice. Unfortunately, this didn’t help save the food quality or overall atmosphere.
The first major issue with this place is the heavy cigarette smoke smell that wafts into the dining area. I understand that it’s a casino, and this smell lingers because of that, but man oh man…having the slot machines right next to the buffet was NOT a smart idea. As someone who does not smoke, having this overpowering smell immediately ruined my experience.
As for the food, they have a little bit of everything…but they need to work on their cooking skills in the back. The steak was undercooked and under-seasoned…it was easily the worst steak I’ve ever had. The fried fish was overcooked. The soup selection was mediocre and to be honest with you, the only food I somewhat enjoyed was their Mexican food station. I made a carnitas bowl, and the meat was very tender. Besides that, the food here is garbage.
Save yourself $10.99, and find a better restaurant. Trust me, you’re not missing out anything. The employees here were wonderful, but even their positive attitudes can’t hide the flaws of this place.
My wife and I booked a room for a weekend get away because everything in Duluth was booked. The room was booked on the casino website. Upon arrival, we were assigned room 263. When we walked in the room, the bed table lamp would not work. I pulled out the bedside table and realized the light was unplugged. When I plugged it in, I observed multiple pizza crusts behind the night stand.
Also. in front of the night stand there was a large red stain in front consistent with blood. The carpet had multiple cigarette burns and multiple splices.
I have never complained about room conditions, but this time I did. When I complained to the night manager, he moved us to room 454. Upon arrival, we observed food crumbs on one of the beds and things on the floor. It was obvious that the bedding had not been changed on the second bed in the room and the floor had not been vacuumed.
We then spoke to the night manager and requested a refund. He stated we booked through a third party and it would take a few days. to see a refund. We advised him that we booked on their website and he argued that we did not. He advised that it would take 3-5 days to see the refund. After that time, we followed up and they told us we were refunded in the amount of $161.00. We were charged $261 when we booked the room. Its frustrating and we will not be booking at an indian casino again.
Another garbage casino that just takes and takes.
Done giving these jackasses money that do not deserve a dime.Rather give my money to the state.
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